Returns policy

We understand that sometimes people have buyers remorse and change their mind about their purchase! That's why we have implamented a 14-Day Money Back Guarantee policy across everything we sell at Rapidmotion.com.au

If you have changed your mind, want to get a refund, store credit or an exchange, regardless of reason, simply complete the form available on this page and we will review your request.

Please note that the returns policy provided is subject to the following terms and conditions:

• If you decide to return your item for any reason, you are responsible for return shipping/delivery charges. This applies when your order has left our warehouse, even if you have not received shipping information.
• You are responsible for any assembly labor charges you may have elected to purchase. This applies when your order has left our warehouse, even if you have not received shipping information.
• All returns must be approved prior to return shipping/delivery by our customer service team, any attempts to return goods without prior approval will result in the return being rejected.
• Approval of a return request does not consitute that we have accepted to receive and refund the returned items, the refund will be subject to our review of the returned items.
• To be eligable to receive a refund, all returned products must be in its original packaging on a pallet (if originally shipped on one) and be in as new condition (original condition and unopen).
• Any items eligable for return must be dispatch/sent/returned by the customer within 14 days of the dispatch date from our warehouse. Items returned outside of this time frame will be strictly rejected.
• Any items being returned are the responsibliliity of the customer, Rapid Motion is not responsible for any damages, loss or thieft while in transit from the customer to our nominated return address.
• If you refuse delivery, the customer will be responsible for all shipping and handling costs incurred (both directions, sending from us and returning to us). 
• If any package is returned to us or additional fees are incurred by us due to an incorrect shipping address or phone number provided by the customer, then the customer will be responsible for any and all shipping and storage costs incurred as a result.
• This policy does not cover product defects and or issues that are covered under consumer rights and guarantees as outlined by Australian consumer law (ACL).
• This policy does not cover product defects and or issues that are covered under the warranty provided with your product which is provided in compliance with Australian Consumer Law (ACL) and is in addtion to your consumer rights and guarantees.
• Rapid Motion reserves the right to refuse any return at its discreation where it is believed that the return does not meet the terms and conditions as outlined within this policy, all decissions regarding returns are final.